Tutor introduces the topic of ‘Active Listening’ by asking volunteers what their understanding is of active listening.

Tutor presents here the main ideas of active listening and its benefits.

Tutor presents some concrete examples of the active listening and its usefulness such as:

-  Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I understand.”

- Asking open-ended questions.

- Asking specific questions to seek clarification.

- Non-verbal cues which show understanding such as nodding, eye contact and leaning forward.

- Paraphrasing to show understanding.

- Disclosing similar experiences to show understanding.

Projector and Screen or suitable blank surface; Laptop or Computer; PowerPoint Presentation